Privacy Policy

www.echohearingcare.com (the "Site") is owned and operated by Echo Hearing Care, INC..

ECHO HEARING CARE

2533 West Broadway

Vancouver, BC V6K 2E9

Ph: (604) 259-7704 | F: 604-264-8959

Echo Hearing Care Privacy Policy

Effective Date: 15th of August, 2022

At Echo Hearing Care, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website located at echohearing.ca. By accessing our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect certain personally identifiable information ("Personal Information" or "Personal Data") from you. Personal Information refers to any information that can be used to identify an individual directly or indirectly. This may include, but is not limited to:

- Name, address, and contact information (such as phone number and email address)

- Date of birth and gender

- Medical history and hearing-related information

- Health insurance information

- Payment details

- Any other information voluntarily provided by you

2. How We Use Your Information

We use your Personal Information for the following purposes:

- Providing hearing aid services and related support

- Processing appointments, orders, and payments

- Communicating with you about your appointments, services, and other relevant information

- Conducting necessary assessments, diagnoses, and treatments

- Managing and improving our services and website

- Complying with legal and regulatory obligations, including requirements set forth by the following government agencies:

- Veterans Affairs for the purpose of claim processing and health services delivery to eligible veterans

- First Nations Health Authority for the purpose of claim processing and health services delivery to eligible First Nations individuals

- Ministry of Social Development and Innovations for the purpose of claim processing and health services delivery to eligible individuals

3. Disclosure of Personal Information

We may disclose your Personal Information in the following circumstances:

- To our authorized employees and contractors who need access to the information for the purpose of p providing services to you:

- To our trusted partners and service providers who assist us in delivering our services, subject to appropriate confidentiality agreements

- When required by law or to respond to valid legal requests, such as court orders or subpoenas

- In connection with the sale, merger, or acquisition of all or a portion of our business, provided that the acquiring entity agrees to protect your Personal Information in a manner consistent with this Privacy Policy

- As required by the aforementioned government agencies for the purpose of claim processing, health services delivery, and compliance with government programs

4. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.

5. Your Privacy Choices

You have certain choices regarding the Personal Information you provide to us. You may:

- Opt out of receiving promotional communications from us by following the unsubscribe instructions provided in our emails. Under the BC Freedom of Information and Protection of Privacy Act (FIPPA), you are entitled to access and amend any of your personal information by contacting us at info@echohearing.ca.

- Update or correct your Personal Information by contacting us directly

- Request the deletion of your Personal Information, subject to our legal obligations

6. Third-Party Websites

Our website may contain links to third-party websites that are not controlled or operated by us. We are not responsible for the privacy practices of such websites, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child, we will take reasonable steps to delete such information.

8. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. Your continued use of our services or website after the posting of any modified Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Information, please contact us at:

Echo Hearing Care

2533 West Broadway

Vancouver, BC V6K 2E9

Email: info@echohearing.ca

Phone: 604-259-7704